Knowledge Hub | Articles

11 September 2013

Off the clock - Moving the relationship from transactional to trusted

Off the clock

Simon Deans, head of our corporate and commercial practice group, explains the B P Collins approach to our relationships with you, our commercial clients.

According to a major Legal Services Board research project, more than half of businesses are handling their own legal matters amid widespread concern about the value for money offered by law firms. 

Attitudes to providers of legal (and other professional) services have changed radically.  Understandably, the pricing of legal services has come under scrutiny and some law providers are responding with cheap packaged products. 

We believe this approach to legal risk management can be incredibly damaging, as there are many different ways to approach business issues and potential problems; a one-size fits all package is rarely a good solution to your needs where bespoke advice, tailored to the specifics of your business and how it works, is required.   

We know that the advice we provide is much more valuable to you if it is given in the context of the wider objectives of your business and on the back of commercial experience, as well as our legal expertise. 

This is relevant now, more than ever, as the economy and market begins to recover and each of us seeks commercial advantage over our competitors. 

We believe that for organisations that want to minimise commercial risk, reinforce flexibility or simply gain quick reassurance, an ongoing relationship with us should be an essential part of your business strategy.

We have long recognised that you expect more than a purely transaction-based service where every interaction is billable and we encourage you to talk to us on a regular basis, tell us your strategy and let us know your plans for the upcoming months, whether or not there is an immediate need for our support.

Our commitment to you is that we will invest time and effort into understanding your needs and issues without the clock running. We are happy to come to see you or for you to visit our offices for a general discussion, without expecting to charge you for it.  

We want to continue to build your confidence in the quality, relevance and, critically, the value of our ongoing legal advice to you and your business. Make sure you make the most of dealing with us.

Stay in touch

Phone: +44 (0) 1753 889995


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