Contact us | Complaints process

Complaints procedure

Complaints

B P Collins LLP is committed to high quality legal advice and client care. If you are unhappy about any aspect of the service you have received or about our charges, please contact the Practice Group Leader promptly and we will endeavour to resolve your complaint(s). If your concerns relate to a Practice Group Leader, please contact our Senior Partner, Simon Deans.

We have a procedure in place which details how we handle complaints which is available from the Practice Group Leader or Simon Deans. If they are unable to provide you with a satisfactory response, you should contact Simon Deans. We have eight weeks to consider your complaint.

If we have been unable to settle your complaint using our internal complaints process you have a right to complain to the Legal Ombudsman, an independent complaints body, established under the Legal Services Act 2007, that deals with legal services complaints. You have six months from the date of our final letter in which to complain to the Legal Ombudsman.

Legal Ombudsman
PO Box 6806
Wolverhampton
WV1 9WJ
Telephone: 0300 555 0333
Email address: enquiries@legalombudsman.org.uk
Legal Ombudsman Website: www.legalombudsman.org.uk

Alternative complaints resolution bodies (such as Ombudsman Services, ProMediate and Clerksroom) exist which are competent to deal with complaints about legal services should both you and our firm wish to use such a scheme. We confirm that we do agree to use alternative complaints resolution bodies in appropriate circumstances.

EU Online Dispute Resolution Service

If you are a client and we have made a contract with you by electronic means (website, email, etc.) you may be entitled to use an EU online dispute resolution service to assist with any contractual dispute you may have with us. This service may be found at http://ec.europa.eu/odr.

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